Hi, I’m Laura.

I help businesses design and run scalable operations to help fuel sustainable growth.

My Approach

My approach to operations is grounded in efficiency, empathy, and a deep understanding of the way people work. With over a decade of experience scaling agencies and guiding companies through complex transitions, I focus on creating practical, sustainable solutions tailored to each client’s needs. I’m not just about quick fixes—I dig deep to uncover root issues, streamline workflows, and implement systems that set businesses up for long-term success.

I’m a proud generalist with a diverse skill set—I can just as easily write a poem as I can program a spreadsheet. This adaptability has served me well in leading teams, managing transitions, and fostering environments where people feel empowered and inspired to do their best work.

At the heart of everything I do is a deep commitment to making things work better, with a hands-on, personable approach. I pride myself on being easy to work with and bringing a balance of strategic insight with real-world practicality.

  • Quick as Hell

    Results ASAP

  • Advocate of the People

    People-first Approach

  • 10+ Years of Operations Experience

    Spreadsheet Nerd

Case Studies

  • Resourcing Revamp

    I worked with the VP of Project Management to build a robust resourcing system, as well as created a master dashboard to streamline project allocations and improve visibility into team availability and financials. This involves structuring their resourcing around growth goals and aligning projects to profitability targets. Ultimately, we collaborated to set up scalable systems to help them manage resources efficiently and prepare for significant growth.

  • Automating Functions

    I collaborated with the COO to overhaul operational processes, introducing key improvements that saved time and reduced costs. I developed an attendance sheet to better manage monthly expenses and weekly bonuses, implemented routing software that significantly cut down on manual work, and leveraged AI to streamline bulky city contracting procedures. These changes boosted efficiency and helped drive both operational and financial success.

  • Operations Hub

    I created a Notion hub for all things operations, including a volunteer directory, a grants database, and a CMS for client contacts. I also planned and executed an event at the Library of Congress for 100 people in the public and private sectors.

  • Audit and Streamlining

    I conducted a complete audit of Planthouse's operational systems, focusing on invoicing, budgeting, service offerings, pricing models, and project management templates. I identified key inefficiencies and implemented tailored solutions to streamline processes, improve resource allocation, and boost profitability. These enhancements equipped Planthouse with the tools to operate more effectively and scale for future growth.

All the nice things

*

All the nice things *

“LJ is an absolute powerhouse, an invaluable asset any organization, agency, or business would be lucky to have! With her keen understanding of a company’s existing framework, she masterfully crafts operational plans for scalability. This not only catapults revenue but also cultivates a harmonious culture within the workplace.”

-Alfred Adarkwah, Business Development Lead at Ghost Note Agency

“We explained our day-to-day process to Laura and she connected functions we’d never even realized were dependent. Laura boosted efficiency, drove operational and financial success — and critically, taught us to continually interrogate and improve the way we work. We are already recognizing the time and money we are saving, but her holistic contributions are actually immeasurable.”

-Alick Johnson, COO at Alluel

“Laura is one of those rare colleagues who reshape not just how you work but your whole relationship with work. Beyond her leadership and coaching, she ushered in a new era of streamlined project management and financial planning at Hyperakt that has contributed to our ongoing success today. I would recommend her to any company looking to make their business more efficient and their team feel more cared for.”

-Lauren Jones, Director of Client Experience at Hyperakt

Get in Touch!

I’d love to talk about your business challenges (or books or travel or parenthood).

Questions?

  • We'll have a casual conversation about the pain points your experiencing in your business, as well as your goals for the future.

  • Pricing is based on both the project scope and your desired timeline. I can work hourly or on a project-fee.

  • Timelines depend on the work we set out to do, but we can tailor it to your desires.

  • The best part of my experience is that I have a roster of incredible folx across all disciplines. If you need help outside of operations, I know the best designers, developers, and PMs in the biz.